Refund and Return Policy

At Crystal Math, we want you to be satisfied with your purchase. This policy applies to workbooks, digital learning materials and tuition services purchased through our website.

Printed workbooks

Where the statutory cooling-off right applies to your online purchase, you may cancel within seven days of receiving your workbook. You will only be responsible for the direct cost of returning it. Please contact us to arrange the return and package the workbook securely.

If you receive an incorrect, damaged or defective workbook, please contact us as soon as possible with your order number and details of the problem. Photographs may help us resolve your request. Where a return is due to our error or a qualifying defect, Crystal Math will cover the reasonable return costs.

Qualifying defective goods may be returned within six months of delivery for a repair, replacement or refund, at your election, as provided by applicable consumer law. Damage caused by misuse or ordinary wear is not covered.

Digital learning materials

Please check the grade and product description before purchasing. Contact us if a file is incorrect, corrupted or inaccessible so we can assist. Downloading or accessing a product does not remove any refund or other remedy you are entitled to by law. Change-of-mind requests outside applicable statutory rights will be considered individually.

Tuition and subscriptions

Please submit cancellation requests in writing using the contact details on our website. Cancelling a recurring subscription stops future renewals in accordance with the applicable subscription terms and legal notice requirements. It does not automatically entitle you to a refund for tuition already provided.

Where a fixed-term agreement is subject to section 14 of the Consumer Protection Act, you may cancel by giving 20 business days’ written notice. Any cancellation charge must be reasonable and permitted by law.

If Crystal Math cancels a paid lesson and cannot provide a suitable alternative agreed with you, we will refund the affected lesson. Refund requests involving missed lessons or technical difficulties will be considered according to the circumstances and your legal rights.

Requesting a refund

Contact us using the details on our Contact page. Include your name, order number and reason for the request. Refunds will ordinarily be made to the original payment method. Statutory cooling-off refunds will be processed within 30 days of cancellation, and other refunds within the period required by applicable law.

Nothing in this policy limits your rights under the South African Consumer Protection Act or the Electronic Communications and Transactions Act. Where this policy conflicts with applicable law, the law takes precedence.